In February this year TalkTactics, together with STEP Academy and Tricia’s Academy of Learning, launched their Certificate in Call Centre Operations.

The Certificate, which is an entry level qualification in the STEP Academy portfolio of courses, is designed for people wishing to enter the call centre industry. The Certificate is NZQA accredited.

Initially nineteen students embarked on the first course after completing an interview and pre-assessment process.

After 21 weeks the students emerged from the course ready to take the first step towards an exciting career in the call centre industry. A number of students were snapped up by employers such as ARC, Inland Revenue and WestpacTrust within just a few weeks of completing the course.

ERROR MSGHere are some student testimonials from course one which was completed on 12th July 2002:

“After graduating from Auckland University I applied for many call centre jobs and got rejected because I had no experience …The course and the tutors gave me a confidence I never knew I had.”

Esita, is now working at WesptacTrust Call Centre

ERROR MSG“I’ve learnt so many new skills … This course has helped me both personally and academically.”

luxury hotels in HagueIsabel has had interviews at New Zealand Couriers and Natural Health Ltd

“I want to work with people in a team environment preferably in the IT industry…. After six months on the course I feel that my personality has changed … I’ve gained skills which I can now take forward when I go looking for employment.”

Aaron, is now working for the Xtra Help Desk

“If I hadn’t done this course, walking into a call centre environment would have overwhelmed me … instead it gave me the head start I needed.”

Motel barato HajduszoboszloDianne is working as a Customer Service Representative for Waitakere City Council