March 2004

Bojnice hotel offersUS Master Distributor opens up the US Market

A premier developer of call recording and reporting software for contact centers, public safety and businesses of all types, HigherGround Inc, based in Los Angeles CA, is a major supplier of enterprise call recording and contact centre business anylysis tools throughout the United States, Australia and Canada. Integrating TalkTactics’ agent analytics and e-learning packages has significantly extended the capability of the call recording platform.

HigherGround’s flagship recording product, Fusion Series 7, is a turn-key system for:

• continuous, random, scheduled or on-demand call recording and screen capture;
• analysis and reporting tools,
• multi-site integration,
• centralized collection/reporting and
• voice/data replication

Fusion Series 7 now boasts a world leading, internet delivered Agent analytics package as well as direct support for TalkTactics’ e-training product allowing it’s clients to access and deliver over 59 modules of contact centre skills training as well as loading their own product and service training into a single, secure, source. This ensures company trainers from any contact centre have instant access to skills and product training material through the same portal; saving hours of course preparation time for every course.