MEDIA RELEASE
Interlaken Hosteles February 2003

TALKTACTICS OPENS MELBOURNE OFFICE

TalkTactics has appointed its second franchisee – in Melbourne, Australia.

TalkERROR MSGTactics, the New Zealand based specialists in business development programmes for the Call and Contact Centre industry recently launched its franchise system and is currently recruiting franchisees in Melbourne and the UK.

As part of the first phase of business development, TalkBallerup cheap hotelsTactics attended a franchise exhibition in Melbourne in October 2002. From this exhibition a number of potential franchisees were identified of which two were acknowledged as being potential business partners.

ERROR MSG Warren Tahere, who has purchased the franchise for Victoria, will establish his business in Melbourne. Warren had previously spent 17 years working in various roles within a large Government Department in New Zealand with his last role being the Manager of the Corporate Development Team working with a division of 250 people. Warren shares the passion for people and the vision for continuous people development which is the basis of the TalkTactics ethos.

Katie McFadyen, Business Development and Marketing Director of TalkTactics International is returning to the UK for the franchise exhibition in London in April and is looking forward to the show. “Based on the experience in Melbourne we are very excited about the franchise exhibition in London and believe that we will have the opportunity to meet some serious and good quality potential business partners during the two days. Our system has been developed as a management format franchise and is suitable for people looking for a serious business opportunity who can demonstrate a track record in business development, ideally working in a business to business environment. Expanding our business across the globe is very exhilarating and, with our new office opening in Melbourne, we are excited about operating in the Australian market.”

TalkTactics specialise in ‘soft skills’ development in the contact centre industry. The programmes and systems they employ have been developed over the past 7 years and well tested in the New Zealand market. In addition to the corporate programmes they offer, TalkERROR MSGTactics have a NVQ based programme which has proven extremely successful in the past – in fact, 87% of students trained in the 6 month entry level course have been successfully employed within the industry.

For more information, or to contact the TalkTactics International (Melbourne) office, call Warren Tahere on 0405 747956.